User manuals, Samsung Remote Control Operating guides and Service manuals. Per that I melted the frosted areas, used RTV to seal the air gap between the ice compartment and refrigerator compartment, checked the location of the water supply tube, removed some plastic ribs from the corners of the air duct cover. Samsung-French-Door-Refrigeerator-Ice room or ice maker frozen or leaking fan noise from ice roomASC20150717001_V2.pdf SERVICE BULLETIN Product: French Door Refrigerators Bulletin Date: 07/17/2015 Bulletin Number ASC20150717001 Models: Next File Samsung Refrigerator Service Bulletin: Water leaking from ice room, puddles under the deli drawer or runs into the freezer. * Firstname. Seal the ice room Gaps may exist between the Ice Room housing and liner wall. The ice maker section is frozen. From a discussion on Samsungs website, it seems the best fix is an updated ice maker. User Feedback 0 Comments ... Click on “Service Bulletin (Local) to bring up the Service Bulletins screen. Thank you, Remove the left screw, and then open the Harness Cover. This SMR package includes patches from Google and Samsung. Brian for Model Number WA400PJHDWR/AA. I have done all of these, they corrected most problems but now the ice maker doesn't seem to work except for right after I press the "reset" button. An internet search found Samsung service bulletin ASC20150717001 from July 2015. First, you’ll need to perform a “FORCE DEFROST” by pressing and holding the freezer button(top left) AND the lighting button(2nd button down on right) for about 10-12 seconds and you’ll hear a beep. A Samsung certified technician was at my house 2 weeks ago and replaced my ice maker, auger/fan assy, main controller board, and installed a Y-clip kit. We're open and continuing to ship packages. This information is published for experienced repair technicians only and is not intended for use by the public. My problem now is the ice maker is not dumping the ice into the bucket. I have a Samsung refrigerator RF28HMEDBBC/AA with a DA97-12317A ice maker which has not been working properly for a little while. At first I thought it was an anomalie until the splash of water began about a week later so I pulled the bin and frost had started forming. Wet ice creates this issue. I had this ice maker and auger motor out many times so I could probably do this now with my eyes closed. After my comments 4 weeks ago a Samsung community moderator contacted me to offer a warranty allowance and a free repair. I found service bulletin ASC20150717001 which describes the problems and fixes. ASC20150717001: French Door Refrigerators dated July 17, 2015. I have a Samsung refrigerator RF28HMEDBBC/AA with a DA97-12317A ice maker which has not been working properly for a little while. WATCH THIS!!! ). I am thinking the control board needs to be replaced but would like your opinion. This information is published for experienced repair technicians only and is not intended for use by the public. Part number required: DA81-05595A Cut the applicator tip at a 45 degree angle, and then apply the sealant along the joints identified by the red line. ASC20150717001: French Door Refrigerators … Lastname. Samsung Galaxy Store. Answered by AppliancePartsPros.com   |   Monday, December 12, 2016. Looks like a common problem on these Samsung fridges. Samsung FDBM Refrigerators Service Bulletin - Ice Makers Freezing Over . SOLUTION: Parts must also be substituted in the heater and deflection circuits. What’s the solution Samsung and why am I being asked per these bulletins to pay for parts that I’m not confident will fix what is surely a flawed icemaker design? Will this upgraded rod fit my machine? Google patches include patches up to Android Security Bulletin – December 2020 package. My problem now is the ice maker is not dumping the ice into the bucket. Can't Find What You Need? Mike, We are Safe, Secure, Dependable and Trusted. rf23hcedb, rf23hcedt, rf23hsesb, rf23htedb, rf23j9011, rf24fsedb, rf25hmedb, rf263beae, rf263teae, rf26j7500, rf28hdedb, rf28hdedt, rf28hfedb, rf28hfedt, rf28hfpdb, 2. 4. So I just found the class action suit info this week and another service bulletin embedded in that document on page 39...ASC20170602002 created May 2017 and 11 pages. Disassemble the ice maker 1. I have a Samsung refrigerator model # RF23HTEDBSR. Turns out the bottom and side of the ice maker was heavily frosted...the bottom had icicles that had attached to the ice in the top of the bin so the bin was stuck until it broke loose by my insistent pulling. Why is the ice dam forming at the base of the coil? Either an optical sensor detects when ice has piled too high, or a mechanical arm is pushed upwards when the ice piles high enough. This will prevent the cooling loop from frosting up during service. I couldn’t remember the last time the ice bin had been removed because it always worked but now I couldn’t get it out without a fight. The ice maker section is frozen. It does not contain warnings to advise non-technical individuals of possible dangers in attempting to service a product. Download 65 Samsung Remote Control PDF manuals. I don’t see evidence of a root cause here but I do see a bunch of bandaids being thrown at the problem. Samsung service bulletin ASC20150605001 6/5/2015 says for my washer WA400PJHDWR/AA I need to order DC97-05280W but your website says it is incompatible, I want to get the best rod for the buck and to eliminate issues. I will push it and get the chime, sometimes it does nothing and I have to push it again, sometimes it will dump ice and chime a second time. User Feedback 0 Comments ... SERVICE BULLETIN Product: French Door Refrigerators Bulletin Date: 07/17/2015 Bulletin Number ASC20150717001 SUBJECT: Models: Ice room or ice maker frozen or leaking, fan noise from ice room ©1999 - 2020 AppliancePartsPros.com®. Use the RTV sealant supplied from Samsung to seal these gaps. after that I may get 1 or 2 more ice dumps then it stops again. For some models, the serial number is 11 digits in length. Sign In. Introducing: The Samsung Service Bulletin Scavenger Hunt Test Your Knowledge of Samsung Service Bulletins Rules: Each month, we will provide a Scavenger Hunt page containing a list of service bulletins and questions about those bulletins. בשנת 2015 ביצעה סמסונג העולמית קריאת שירות בארה"ב לתיקון מקררים מסוימים שייצרה, לאור בעיות דומות המפורטות בבקשה שהוגשה בישראל (Samsung Service Bulletin No. French door model number RF28HFEDBSR/AA...has worked perfectly since purchase in November 2014, then around March 2019 we started getting a splash of water while dispensing ice. For Samsung Ice Maker Assembly (Part Number: AP5651749). Also, if you know the proper part number for the control board that would be a huge help. Samsung Serial Number break down The serial number of most Samsung products is 15 digits consisting of both numbers and letters. I haven’t ordered the re-designed ice maker and Y-clip kit yet because I want to know, Samsung I’m talking to you, WHY after 4 1/2 years of perfect operation did this start in the first place and why should I believe this will fix my iceberg issue? The ice in the bin had melted together into one mass so the ice wouldn’t come out. See the next page. I have a Samsung refrigerator RF28HMEDBBC/AA with a DA97-12317A ice maker which has not been working properly for a little while. Did I mention the massive ice dam where the coil comes out? I’m an engineer and I’m paid to find root cause as well as fix problems. Remove the unit from Force Defrost mode (Fd), and then place into Demo Mode. Promo code must be used by 11/19. The production date can be determined by the 8th and 9th digit of the serial number. Volume 5, Issue 8 Home Appliances Newsletter Samsung Tech Talk We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs. SAMSUNG SAMSUNG VISUAL DISPLAYSMART HOSPITALITY DISPLAYS HJ690U / HJ670U / HF690 / HF693 Personalized Instant Message Hotel PMS Front Desk Guest Room LYNK REACH 4.0 HF690/693 (North America) HJ690U/670U LYNK DRM STB Plug and Play LYNK DRM Sound Bar Compatibility Security Mode SI Compatibility Swivel Stand From a discussion on Samsungs website, it seems the best fix is an updated ice maker. A few months ago the fan started making noise and I found out from the web that this was a common problem because of ice build-up. The real cause of ice maker problems is the Auger Case Assembly per Samsung ASC20151125001 Service Bulletin. With Premiere CC v14, Adobe is forcing us to switch from Titles (now "legacy" titles) to the new "Essential Graphics" system. In theory, this is a better system for titles and light graphics (you can even incorporate motion), but they released the "feature" WAY before it was ready for public use. Then one day, sometime in May after we returned from a week trip, the ice wouldn’t come out. So far I haven't seen any frosting over or lage freezing ice areas. The Samsung support homepage is your starting point for help with Samsung products, featuring visual guides, manuals, support downloads, tech specs, troubleshooting, and answers. I found service bulletin ASC20150717001 which describes the problems and fixes. This one includes what I had done before PLUS replaces the ice maker, a new modified model that supposedly addresses this issue, and adds a Y-clip service kit, and check for some styrofoam packing around the auger fan that shouldn’t be there. Service Bulletin . בשנת 2015 ביצעה סמסונג העולמית קריאת שירות בארה"ב לתיקון מקררים מסוימים שייצרה, לאור בעיות דומות המפורטות בבקשה שהוגשה בישראל (Samsung Service Bulletin No. ASC20150717001: French … Must sign up for emails by 11/12/16. There is a Samsung TSB(technical service bulletin) regarding this. A few months ago the fan started making noise and I found out from the web that this was a common problem because of ice build-up. SUBMIT *Exclusion apply. The ice maker of our Samsung refrigerator (*****, purchased 11/30/2016, delivered 2/25/2017) has had frequent ice maker issues of frosting/freezing up every 3-4 weeks. Samsung Mobile is releasing a maintenance release for major flagship models as part of monthly Security Maintenance Release (SMR) process. I will be more convinced that the repair worked if there's no frost buildup for another month or two. ANSWER Mike, SERVICE BULLETIN PRODUCT: Computer Monitor BULLETIN: Monitor 95-002 MODEL: CSR5987 SUBJECT: CRT Substitution BACKGROUND: When replacing a CRT for this model, the vendor CRT may be substituted with either a Toshiba or Samsung. I removed the frost I could see, dumped the ice, and put the bin back. ASC20150717001: French … The goal is to answer as many of the questions correctly as you can! Per that I melted the frosted areas, used RTV to seal the air gap between the ice compartment and refrigerator compartment, checked the location of the water supply tube, removed some plastic ribs from the corners of the air duct cover. I did all of service bulletin #ASC20150717001 to the T. This had to do with ice maker freezing up. Order must be a minimumm of $100 or more. This continued and we wrote it off to ice chips melting. Please respond, Topics user65mHuHaSjp has Participated In, Re: Icemaker frosting over class action suit. Disconnect the Ice Maker cable. Where does the water come from that makes the dam? I found service bulletin ASC20150717001 which describes the problems and fixes. My questions Check the answer of your questions on this page. This issue would be more likely caused by a faulty icemaker rather than the control board of the unit. I have a Samsung RF261 french door refrigerator with bottom freezer. The Bulletin (December 2020) contains the following CVE items: Shop Samsung.com to find the best tech at the best prices and recieve news on our latest technology and exclusive offers. also by virtue of numerous consumer complaints, Samsung has known of the Defects in the Class Refrigerators for years and has tak en no action to repair or replace the defective Ice Makers or the 1 Samsung Service Bulletin No. I got to take a look at the four page PDF, but our tech was nervous about getting in trouble if I actually posted the document on the web, so he only let me look at the doc. Service Bulletin 1. Samsung-French-Door-Refrigeerator-Ice room or ice maker frozen or leaking fan noise from ice roomASC20150717001_V2.pdf SERVICE BULLETIN Product: French Door Refrigerators Bulletin Date: 07/17/2015 Bulletin Number ASC20150717001 Models: Technical Bulletins - DVM S Technical Bulletins - Single Zone Cassette, Duct, and Commercial Wall Systems Technical Bulletins - Free Joint Multi (FJM), Multi-Zone Systems I had this ice maker and auger motor out many times so I … I did all of service bulletin #ASC20150717001 to the T. This had to do with ice maker freezing up. These issues are covered in a service bulletin that went out to Samsung Service Techs. I have a Samsung RF261 french door refrigerator with bottom freezer. That was back also. ANSWER Hello Brian. An internet search found Samsung service bulletin ASC20150717001 from July 2015. I tried thawing it out with a hair dryer but gave up after 10 or 15 mins … So now I’m a certified Samsung service tech, until a month later it’s all back. Note: Consult the Samsung Service Website at (service.samsungportal.com) for the … Contact us Ask your question in 1 on 1 Inquiry and we will give you a detailed answer. Per that I melted the frosted areas, used RTV to seal the air gap between the ice compartment and refrigerator compartment, checked the location of the water supply tube, removed some plastic ribs from the corners of the air duct cover. Next File Samsung Refrigerator Service Bulletin: Water leaking from ice room, puddles under the deli drawer or runs into the freezer. I had never seen this before whenever we had removed the bin. Email. It does not contain warnings to advise non-technical individuals of possible dangers in attempting to service a product. I found service bulletin ASC20150717001 which describes the problems and fixes. on his phone. also by virtue of numerous consumer complaints, Samsung has known of the Defects in the Class Refrigerators for years and has tak en no action to repair or replace the defective Ice Makers or the 1 Samsung Service Bulletin No. I have a Samsung refrigerator model # RF23HTEDBSR. An internet search found Samsung service bulletin ASC20150717001 from July 2015. 3. Looks like a common problem on these Samsung fridges. I tried thawing it out with a hair dryer but gave up after 10 or 15 mins … Offer valid only for new Samsung.com customers. Unlock the Drain Duct by removing the upper right screw. Something has happened that starts this process and these bulletins don’t address that at all. Receive discounts, usage tips, and recall notices. All rights reserved. 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M an engineer samsung service bulletin asc20150717001 i ’ m a certified Samsung service tech until... In 1 on 1 Inquiry and we wrote it off to ice chips melting this prevent. Models as part of monthly Security maintenance release ( SMR ) process help provide. And Trusted ), and then open the Harness Cover, dumped the ice wouldn t., sometime in may after we returned from a discussion on Samsungs website it... For another month or two answer as many of the questions correctly as you can, a! Now with my eyes closed from Force Defrost mode ( Fd ), and then place into mode. | Monday, December 12, 2016 Ask your question in 1 on 1 and. 100 or more the production date can be determined by the public wouldn ’ t see of. Right screw it ’ s all back the control board of the unit from Force Defrost (. If there 's no frost buildup for another month or two to offer a warranty allowance and a repair... Continued and we will give you a detailed answer also be substituted in the bin week trip, serial! 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