I think the challenge that I have with LG would be their presence from a managerial/corporate perspective in North America -- or at least in Canada. I agree with the comment of Quickestturtlez, that they'll send a tech in good time but I have a real problem with the run around that I've received at every other turn. LG’s A+ Energy Rated fridge freezers have slender designs that give your kitchen an instant upgrade, with the space you need to store more and shop less. If you submit your claim by U.S. mail, make sure to include the completed and signed claim form and all supporting materials in one envelope. Thinking about buying a new one? Need to fix your stove, cook-top, oven, refrigerator, washer or dryer? For anyone that doesn't know, if you have an LG French door refrigerator/freezer, they are currently involved in a class action lawsuit. Click here to download a claim form. Even if we were to work under the assumption that their failure rate is no more than their competitors’, they are doing very little to improve the situation with their customers. The Covered Models are the following LG Refrigerator models, with serial number range 401***** to 712*****. Furthermore, they should do better to address these compressor issues plaguing fridges. And while I mean no disrespect to Filipinos, the individuals helping me on the phone lacked the “customer service” part of their “customer service representative” role. I sell and own an LG fridge with a linear compressor. Click here to download a claim form. enhancing LG Customer Care to provide Settlement Class Members that experience multiple No-Cooling Events during the warranty period as extended by the Settlement Agreement, payments as set forth in the schedule below, subject to LG’s verification that the cause was not the result of a Non-LG Cause. I didn't understand. All my reasonable requests were met with a hard wall, and their advice has been misleading, costing me time (advised me to contact LG certified techs, whom after speaking with, don’t do fridge service related to cooling/compressors). The LG refrigerator class action settlement benefits individuals who purchased a covered LG refrigerator from an authorized retailer between Jan. 1, 2014 and Dec. 31, 2017. Need to fix your stove, cook-top, oven, refrigerator, washer or dryer? “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. Anyhow, in speaking with LG, every single interaction with the brand has been with an overseas employee. They've since extended and improved warranties on their linear compressors. Not every customer service experience will be a positive one. I've suggested that they can offer a good-faith service and waive the labor fees as the part is covered under warranty, or to reimburse me, at least in part, for the food that spoiled due to this manufacturing defect. I have to fill in the blanks each and every time and yes they make notes but it's obvious to me that there isn't a reasonable process to get any action out of LG. If you opt out, you will not be bound by the terms of the Settlement, but you will also not be entitled to submit a claim for benefits from the Settlement. A California federal judge has upheld parts of a class action lawsuit against LG Electronics USA Inc. alleging that refrigerators made by the company came … For all the LG refrigerator owners out there, there is a class action lawsuit in Illinois for faulty compressors in LG refrigerators. Huntsville, AL 35824 Telephone: 1-800-243-0000, ENHANCED CUSTOMER CARE PROGRAM When the auto industry faces issues with faulty airbags or brakes, they issue a recall and fix them. I have a journal tracking the entire process which includes dates, names of people I've talked to and the conversations we had along with what I should expect next. Notice of Proposed Class Action Settlement. Under the LG Refrigerator Class Action Settlement, LG is providing Settlement Class Members with an extension of their limited warranty to five (5) years after the date of purchase of the LG Refrigerator at issue, As a matter of convenience, Settlement Class Members may use, but are not required to use, the. LG denies Plaintiffs’ claims. Six years later in Bentley v. LG Electronics U.S.A. Inc., Kenmore refrigerators were facing legal action again but have recently reached a proposed settlement. Side by Side Fridges. A Claim based upon your replacement of your LG Refrigerator after a No-Cooling Event must be supported by proof. Settlement Class members can submit a claim form until January 11, 2021 and may be eligible for a cash payment if their LG refrigerator stopped cooling within … CHICAGO (WLS) -- If you own an LG refrigerator, you could be entitled to part of a class-action settlement. Feel free to post your questions, comments or complaints! Get no payment. I have four appliances from LG, three of which are working flawlessly (so far), and three LG phones. In addition, the following measures will be implemented and shall exist for a period of at least three (3) years and will be effective during the extended warranty period for any Settlement Class Member: creating and maintaining a dedicated customer care team to address No-Cooling Events experienced by Settlement Class Members on a timely and expedited basis, with live operator support during regular business hours, sufficient to handle call volume without unreasonable delay. This is a bit ridiculous. I can't think of any industry where this is okay.... LG is ignoring the problem and turning a blind eye. The main issues are that the freezer door doesn't always shut all the way and there's no alarm on the door so we've melted a couple freezer's worth of food. I'm at 4 months now working with LG to repair or compensate me for my LG refrigerator and I've been very diligent about keeping notes. It was making some crazy noise,” Lewis said. In the settlement agreement (PDF), LG maintains that the refrigerators are not defective and denies any wrongdoing. NBC 5 Responds: Settlement to Offer Cold Hard Cash for Some LG Fridge Owners Imagine a scenario where just three days before you were scheduled to host Thanksgiving dinner, your refrigerator goes out. PAYMENTS FOR FUTURE NO-COOLING EVENTS. Price doesn't change quality level anymore. You've come to the right place! The Final Approval Hearing is currently scheduled for 3:00 P.M. on December 15, 2020.The date and time of the Final Approval Hearing is subject to modification by the Court so check back here for updates. Attn: Claim Administration I did not make up that number. And there's no one to hear us. But it should. If your LG Refrigerator … I was told after 3 failed repairs it would be deemed unrepairable and my claim would be processed for reimbursement or replacement. LG Electronics has reached a settlement deal for a LG refrigerator class action lawsuit to resolve claims that the company’s refrigerators stopped cooling due to a compressor defect. A lot of models specifically mention the extended warranty only covering certain things whether it be parts or labor or both with restrictions. That's all the "class" LG has, to be honest with you. No Additional Proof: You can submit a Claim Form with only a statement under oath without additional proof and you will be eligible for the following cash payments: With Additional Proof: If you submit a Claim Form with additional proof, meaning receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof, you will be eligible for a larger cash payment, including the following: To receive the maximum recovery available to you under the Settlement, you must support your claim with receipts, invoices, photographs, payment card records, inspection records, insurance records, or any other available proof. Park, a Berger Montague associate, for a video interview to ask about the details of this “no cooling event” LG Class Action Lawsuit. You may be eligible for a cash payment if your LG Refrigerator, This lawsuit is brought by owners of LG Refrigerators who allege the LG Refrigerators have a defect that causes them to stop cooling. Over 1 Million Customers' Choice Knock twice and see why more than 1 million people worldwide have chosen LG InstaView™ fridges. After-all didn't warranty work guarantee payment? New comments cannot be posted and votes cannot be cast, This sub-reddit is for almost anything having to do with appliances except advertising or link spam. For the fridge that I paid $750 for, and already lost $400 in spoiled food, please consider options other than charging me an additional $300 to repair my fridge. Proof may include receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof. If they ignore the problem and turn a blind eye, they get fined for violating consumer protection. The motion is under consideration for approval in New Jersey court. You've come to the right place! With the freezer on the left and the refrigerator on the right, the LG side-by-side refrigerator range makes it easier to grab either frozen or refrigerated foods. If You Own an LG Refrigerator, Your Rights May Be Affected by a Class Action Settlement. 0 Shares. Thinking about buying a new one? After reading some reviews on LG refrigerators, I keep seeing that they are known faulty … Their pinned update on the LinkedIn page is littered with customers unhappy with the post-sales service they’ve been receiving from LG. As an LG frenchdoor owner myself I've more or less tested their customer service to see how long it takes them to get a repair tech out, takes about 2 days. It's actually less common than several. Email. LG Refrigerator Class Action Settlement It has been reported that the LG refrigerator class action has been settled for $1.5 million. This sub-reddit is for almost anything having to do with appliances except advertising or link spam. You may recover more if you support your claim with proof. FILE YOUR CLAIM HERE . At this point, for any future appliance purchases, I have become more inclined to consider North American brands instead. REGARDLESS OF WHETHER OR WHEN THEIR WARRANTY EXPIRED. I submitted a BBB claim, and the response I get is black-and-white: “Upon reviewing your file we have come to the conclusion that both the CSR and the supervisor have advised you correctly. ; or (c) by U.S. Mail sent to the following address: LG Fridge Settlement c/o Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103. Now I just need to be reimburse and this ridiculously large paperweight off my porch. https://www.tmj4.com/news/local-news/class-action-lawsuit-filed-against-lg-for-faulty-fridge-compressors, https://www.linkedin.com/company/lg-electronics/. Feel free to post your questions, comments or complaints! My <5 year old fridge died due to a faulty compressor, and I had to discard about $400 in spoiled food (we buy in bulk and stock up, primarily seafood and meats). This is the case for a lot of companies. I'd have to agree to stay away, the quality is fairly low considering how much it cost. Pursuant to Paragraph A.1.u of the Settlement Agreement, Settlement Class Members that experience a No-Cooling Event during the warranty period as extended by the Settlement Agreement shall receive payments under the following categories, subject to LG’s verification that the cause was not the result of a Non-LG Cause: Settlement Class Members who experience three (3) or more No-Cooling events shall receive at a minimum $500 up to the purchase price (considering usage period); Settlement Class Members who experience a delay of more than thirty (30) days for a repair by LG or an Authorized Repair Service Provider shall receive at a minimum $400, up to the purchase price (considering usage period); and. Their one rate feature where you pay "in canada" $270 per repair from year 2-7 no matter what is wrong or how much it costs to fix it. LG Electronics U.S.A. Inc. has denied any wrongdoing but has agreed to pay $1.5 million in settlement to those who bought a covered LG refrigerator from an authorized retailer between Jan. 1, 2014, and Dec. 31, 2017. This is across the board. We are re-doing our small kitchen and are set to have an LG refrigerator, stove, and dishwasher delivered from PC Richard & Son. The settlement applies to owners of certain LG refrigerators manufactured between January 1, 2014 and December 31, 2017. September 8, 2020 – Settlement Website Is Live The class action lawsuit detailed on this page has been settled. The term “No-Cooling Event” in this Notice of Proposed Class Action Settlement means any event when your LG Refrigerator failed to maintain temperature levels necessary to preserve food, beverages, medicine, or other perishables. Reddit. Contact the Settlement Administrator. While the linear compressor design up until recently has been spotty, LG is still a brand I would take over most others. 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