Natural Glide System. However, upon looking over the instructions and watching the video assembly it was a piece of cake. January 31, 2021. In fact, you can't even tell it's not a new chair! Thanks for a great experience. Kim was also a great person to work with. Wonderful customer service and wonderful product. :)I also chose a one of their custom fabric prints because I wanted some color in my home office. My son in law is ordering one for his work. The chair is very comfortable.Crandall Office Furniture was very helpful and responsive to my questions. I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. I'm really happy with my purchase and strongly recommend Crandall as a source for buying refurbished high-end office chair. Way cheaper than buying new and also better than new since Crandall makes the seat padding thicker. I will be purchasing another for my wife. Very, very happy with purchase. Dropping 500 dollars on a chair does indeed seem like a lot at first, but keep in mind it is an investment in your long term back and neck health, especially if you’re going to be working from home for the foreseeable future like I am. Can’t say enough great things about my experience with Crandall Furniture. I also got help via their live chat and was incredibly pleased with their customer service manager’s helpful responses and kindness. Easy to put together. It looks like a brand new chair. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose!My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. Awesome service parts worked great and videos are very helpfulNice Job. Amazingly comfortable. Installation was easy and the chair is of impeccable quality. £645.00 ex.VAT £774.00 inc.VAT. Great company, highly recommend. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. It took a call to his cell phone and every extension in their office before I was finally able to get Dave on the phone. From this experience I'm confident they care about customer service and I'll be taken care of if I have any issues within the next 12 years.The chair is pretty good for a remanufactured chair. Get the best deals for steelcase leap v2 at eBay.com. But the chair that arrived was thoroughly cleaned and re-upholstered, with attention to detail. It makes a difference. So many options! The Steelcase Leap is a high end ergonomic chair that won’t disappoint. I was having an issue with my chair riding a bit low, so I sent an email to Crandall just asking if that was normal. Parts shipped quickly, the price was fair, and everything worked just as I expected. Kind regards, Alex . I received chair that from any point of view looked new. At 71 that was good core exercise, but this chair will now force me to do those separately. My chair showed up in great condition and I'd buy again! WELL DONE! They made the return process completely painful. Everything appears to be in great working order, and shipping/delivery was extremely fast. I tried several times but the slides kept coming off. Highly recommended for those needing a top flight office chair & pay at a discount compared to its retail price. Could it be related to the seat itself? You know what you are getting with them. very satisfied and will return to the Crandall Office Furniture site when I need another. Steelcase Leap v1 (left) and v2 Back Comparison The staff at Crandall Office is super helpful and responsive. Ordering my refurbished Leap v2 chair was a breeze. Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. I was in so much pain before. They do look stylish though. I can get my heels to touch the floor, the arm rests are actually 3 clicks from the lowest setting (hard to find a chair that won't give me frozen shoulder). Better than any other chair on the market. Love Love Love my Leap V1 chair. Great, great customer service. 10/10 customer service from the very Dave Crandall. Great customer service and theu processed my order very quickly! Re-install the two screws on back you removed earlier (, Turn the chair around / get behind the chair. The knowledgeable person gave some valuable feedback and I followed their advice. OUTSTANDING! I ordered the cylinder on Thursday and had it on Monday. Product took a few days to arrive, but works as expected. 10/10 Absolutely love my new-to-me Steelcase Gesture chair! You could never tell that this was a used chair. I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my company’s headquarters. Ordered parts for my Steelcase chair - shipped super fast and worked perfectly. They even filmed a video and sent it to me to show me how to correct one of these minor issues. Outstanding working with David and the team at Crandall. I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. It is a quality product that seems like it will last for years. or give this as an option? I only post reviews when I am really impressed and for customer service (after encountering a problem), price, and quality of product, I heartily recommend that you give Crandall a shot. I ordered a leap v2 last month right after I began working from home. (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight).Thanks for a great chair Crandall Office Furniture! Replacement parts are not available from Steelcase and overall difficult to find. The effect was very noticeable, got rid of all the creaks and the leaning back is smoother. I didn't realize I would have to assemble the chair which was a little disappointing. You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. Highly recommend. I did a lot of researching prior to purchasing from Crandall. I couldn't recommend this place more. The Steelcase leap V2 is a perfect blend of style and ergonomic comfort. 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