Worse yet, we learned that Viking cancelled our May, 2020 cruise on March 22, two days after we postponed, and offered FULL REFUNDS to the passengers who had not followed Mr Marnell's memo. Viking river cruise Viking ocean cruise; Ships have between 100-250 guests. However, we're pleased to see that, since sharing your comments here, a seasoned member of our Customer Relations department has been in close contact with you, and a mutually agreeable resolution has been attained. We value your privacy. You can find contact details for Viking River Cruises above. Covid 19 Caused Viking to cancel this cruise. We’ll start sending you the news you need delivered straight to you. While they are more … 1-800-304-9616. We decided the dates for this cruise ended up being way too close to Thanksgiving so, we re-booked again for December of 2023. … He also tried to tell me that this was a rebill charge because the vendor did not accept my earlier dispute. Today I filed a claim against ***** credit card with BBB. Thank you for the opportunity to respond—we remain available to assist, where possible. Our content is intended to be used for general information purposes only. Viking cruise ships on the European rivers have a capacity of 190 passengers, which is typical for the line. Viking is a leader in river and small ship ocean cruising, operating more than 70 state-of-the-art river ships and an innovative ocean fleet, providing destination-focused, culturally enriching itineraries designed for travelers with an interest in geography, culture and history. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business5700 Canoga Ave #200, Woodland Hills, CA 91367-6569, Need to file a complaint?
Longship: Not so. Viking later stated that even after getting the letter to fit to travel that we could be denied boarding if the staff and captain do not deem my father to be fit enough to make the journey. The food was extraordinary. We can even transfer our trip to someone else. I called and left a message. TAP TO CALL Company Information. These options could bring Viking’s total ocean fleet to 16 ships by 2027. We decided that we really wanted to do the Danube cruise so in July of 2020 we re-booked for November 2023 with an upgraded stateroom. We had a cruise in September 2019 that we were given cruise vouchers for because of hurricane Dorian. The is not honorable business practice. Viking includes Wi-Fi service, hotel accommodations, daily excursions and port charges in its pricing. Copyright © 2020 Consumers Unified LLC. I also pointed out that vendors only have 90 days or two complete billing cycles to dispute a dispute. And the ship is fantastic. In the luxury river cruising niche, Viking is an absolute winner, receiving praise from both the industry and demanding clientele. When the Covid-19 pandemic hit the United States and lockdowns occurred in Michigan, we were pleased to read a March 2nd, 2020, memo directly addressed to us (Booking #**) from Executive VP Richard Marnell, who explained that Viking was making a temporary exception to their cancellation policy (or so we believed). We are enthusiastic about the enchanting experiences we had onboard the ship, and all of the ports that we visited were delightful… This actually was the best cruise … We value your privacy. I went on a tour of the Danube with Viking cruises two years ago. Viking was our first cruise. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. We can have a voucher with 25% extra which we can’t use. He should be ashamed. Two gracious companies. Craft, and apologize for any inconvenience. The response is there to create that impression nothing more. Cunard, which was our choice crossing to Europe, refunded us immediately. Subsequently, our Viking Homelands Cruise of September was cancelled by Viking, not by ourselves. Our records indicate that, since sharing your comments here, our Customer Relations team has been in touch to clarify the terms of your booking and subsequent application of Future Cruise Vouchers, and a mutually agreeable resolution has been attained. Viking will take your money and not refund you even if you cancel your trip over 800 days out. The 2023 cruise we have booked is the last cruise I will ever take with Viking. BBB remains operational and focused on serving our business community. Cruise the Yangtze River on this beautiful, state-of-the-art river cruise vessel. The cruise line provides luxurious river and ocean cruises, with "luxurious" being the key word; while most people think of a cruise vacation as a by-the-numbers affair, Viking … Sign up to receive our free weekly newsletter. Chats with Viking. They want full payment by March 2021. During these unprecedented times, they are, so far being very stubborn, and unprofessional. I immediately called ***** to dispute this charge, and the woman said "this is a charge that you previously disputed and the vendor did not accept your claim". Phone calls with Viking. Viking then stated they were not sure we could bring my father's chair aboard. I have tried since April 4 to retrieve my funds. Read more. I have not communicated with Viking since April 2020. We paid $500 deposit in Dec. 2019, when only a $200 deposit was required. I receive slick, expensive brochures from them, people have their jobs in the executive offices, and they continue to collect our money. There is nothing like a Viking cruise… We plan to take another. Original review: March 27, 2020. We had planned another Viking trip already, but he died before the trip. Tell us about it. Romantic Danube Cruise Reviews. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. We’re in receipt of your comments, Larissa, and our records indicate that our Customer Relations department has recently contacted you to discuss your concerns in further detail. Always know that once you travel on Viking you will be spoiled. I had booked with Viking for a once in a lifetime family vacation. I am in no position to give a free loan to any company, with no interest. It was 2 days Melbourne, 2 days Alice Springs, 2 days Ayer's … Find Your Viking Ocean Roll Call They offered us the same trip next year but we found out that next year this crossing will not be operating. We appreciate the opportunity to respond & wish you a lovely day. Donna Eyler See More Danube Waltz Cruise Reviews. I explained that when we cancelled our cruise with Viking in April 2020 due to covid, Viking voluntarily refunded us $300 because we overpaid our deposit by that amount. They keep your money. The customer service and tour guides were awesome. The cruise was for June 2023. Our travel agent was not able to negotiate a better payment plan. We believe the contact information here is valid for both Viking River Cruises and Viking … Its location on this page may change next time you visit. I was thrilled with this trip. This was 14 days through Europe with included tours. While we’re pleased a Viking representative was able to promptly assist you with rebooking your sailing, we regret to hear you’re displeased with your final payment date. The nearly identical Viking Longships that Viking has been churning out by the dozen in Europe evoke a sleek Nordic design, are energy-efficient and have a large variety of room sizes, both with and without verandas. Nine days after the fact, Viking Customer Relations issued vouchers for my wife and I in the amounts of $3518.30 each which they indicated would pay for a shortfall in our September booking. Viking canceled the cruise and we were offered our money back or 125% voucher for another cruise date but we had to respond within 3 days to get the alleged deal. I will not support any cruise line that expects their passengers to pay in full over 2 years before the cruise. They will lose customers. 277 Viking Cruises reviews. Note the terms on the conditions - fine print within the Guest Statement, "Physical Fitness Our tours and cruises are not physically demanding. We’ve taken note of your feedback and welcome you to reach out to us directly should you wish to continue the conversation. I also left a 2nd message for ****** at Viking ***** wanting to know why I was charged because the reason that ***** provided was not factual. For additional flexibility if you are unable to use your voucher we will automatically send you a refund equal to the original amount paid after the voucher expires.". ConsumerAffairs is not a government agency. SO, I changed what we had planned to another trip to visit Russia and Ukraine. The ship was beautiful and spotless, all crew members were professional, very friendly and eager to help, meals were top shelf and delicious. Thus, I received a 50% refund and a useless, voucher for $13,408.00. New U.S. cruise focus: The food was fine, nothing exceptional nor terrible. Read verified reviews covering Viking Sea cruise ship cabins, dining, features and more. A link has directed you to this review. Contacting the Attorney General of California pleading for help. Write a Review Call Viking at. Harvard should consider rescinding ******** *****'s MBA. Call Viking at 1-855-818-4546. Viking River Cruises Review . They never contacted us as stated. No problem there. We definitely will take another cruise with Viking … BBB is here to help. As a river cruise, the ship was much … The cruise line now has six ships, virtually identical. I just returned from a Viking cruise. Sending 42 pages of documentation to VISA. The entire trip was" this is not the Viking Sea". ComplaintsBoard.com is an independent complaint … BBB Business Profiles are subject to change at any time. Viking charged $300 on 12/20/2020 for REBILL VIKING CRUISES, but I don't know why. Michelle Baran is a senior editor at Travel Weekly, where she has been reporting on the travel and river cruise industries since 2007. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I had booked with Viking for a once in a lifetime family vacation. Viking then stated they were not sure we could bring my father’s chair aboard. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Viking Cruise Reviews: See what 7,058 cruisers had to say about their Viking cruise. No airlines or travel arrangements had yet been booked. Qantas airlines is sending a 100% refund, and they cancelled my air to Australia. The viewing deck was enormous and we were blessed with good weather (August). ***** said my account would be credited in 5-7 business days and assigned an official complaint number. As the pandemic hit, Viking and all cruise lines were cancelling trips. Viking continues to be difficult to deal with and then required the measurements of my father’s transport chair. I was told it wasn't. Viking should have never book us in the first place if my father's immobility would have been an issue. Touring and tasting Budapest. Note the terms on the conditions – fine print within the Guest “Physical Fitness Our tours and cruises are not physically demanding. Avoid Viking like they plague. Viking Cruises is a cruise line with a fleet of more than 50 ships sailing in Europe and the Far East. Enjoy reading our tips and recommendations. Six more sister ships are on order, with options for four additional ships. Viking will take your money and not refund you even if you cancel your trip over 800 days out. Which they will no longer do. Thank you for reaching out, and we wish you a lovely day. If there was a zero, I would use that. Should you have any further questions, we welcome a continued conversation with your handling agent, whose contact information was provided via email on Oct 6. Viking Mars Cruises: Read Viking Mars cruise reviews. Orignal Review: We booked for a return transatlantic crossing for Sept 2020. Yesterday, I called ***** Dispute Dept again (3rd time) because I did not receive my $300 credit. A complete guide to Viking including reviews, pictures and prices for upcoming itineraries. With the airfare included from Seattle to and from Europe it was a reasonable price. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Somehow Viking said we had less than we paid by over $7000. Recently, Viking River Cruises invited me to sail up the Rhine River and explore Switzerland, Germany, France and The Netherlands on their classic Rhine Getaway river cruise… We appreciate the opportunity to respond, and wish you and your father all the best. Condé Nast Traveler Readers’ Poll Top River Cruise … BBB reports on known marketplace practices. Jan 20th, 2020. Viking is committing fraud on its customers by refusing to refund moneys Mr. Hagen said they would.
They set the due date for December 2020. Have a lovely day. Today, Viking operates more than 70 state-of-the-art river ships and an award-winning ocean fleet, providing destination-focused, culturally enriching itineraries designed for travelers with an interest in geography, culture and history. Thank you, you have successfully subscribed to our newsletter! This was our first cruise with Viking, but our 21st ocean cruise overall…We were not disappointed. This is the trip they are holding my money for now. Should you have any lingering questions, we encourage you to reach back out to your handling agent directly. Browse 53 Viking Sea reviews from real travelers. How BBB Processes Complaints and Reviews. Viking continues to be difficult to deal with and then required the measurements of my father's transport chair. But Viking withheld $5,501.90 from our refund because it said we cancelled a few days before Viking cancelled. After spending a fortune, I still have not been able to reap the benefits of a vacation and Viking is holding my money hostage. They offered a refund, or a voucher to use on another trip. I gave him the same information that there was no earlier dispute. I would say more like an endless money pit and get nothing in return. The 6-day pre-cruise "Best of Australia" was very disappointing. If they go bankrupt, then what? Initial Viking River Cruises complaints should be directed to their team directly. I called Viking and they told me not to worry, just get a letter from my father’s doctor stating he is fit to travel. There are a lot more people out there they have defrauded if you just check out Viking River Cruises complaints on the internet. This business is in an industry that may require professional licensing, bonding or registration. Another company who had a deposit of mine returned the funds with one call, although it is not their policy, they are Ponant Cruises. If being chatty at breakfast isn’t your thing, there’s the option … Have you been on a Viking cruise? BBB Business Profiles generally cover a three-year reporting period. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. On Europe’s rivers, the award-winning Viking Longships offer a variety of staterooms, including true (two-room) suites, along with a restaurant, a bar and lounge, a library, an expansive sun deck and al fresco dining on the Aquavit Terrace. Ms. Stephanie K. Maldonado, Manager Customer Relations. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The cruise ship Viking Sky arrives at port off Molde, Norway, Sunday March 24, 2019, after having problems and issuing a Mayday call on Saturday in heavy seas off Norway's … Once you book with Viking it is nothing but systemic dysfunction. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thank you for your review, Jane. One of the most extraordinary river cruising vessels in the world. Updated on 09/19/2020: Anyone reading Viking’s response to my review of Sept 8, 2020 would assume that Viking is making an effort to resolve our grievance. We regret to hear you feel deceived, Mr. Donald, however our records show our Customer Relations team has been in contact with you to clarify the terms of the March 2 email and work toward a mutually agreeable resolution; we apologize for any confusion. I was very excited to book a Viking cruise. … We booked a cruise for the Romantic Danube for November 2020. In 2013, Viking will operate 30 vessels. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It was our first cruise ever and all we had heard about Viking turned out to be true. arvard should be ashamed of having ******** ***** as an alumni. The crew treated me and my spouse impeccably and were super-responsive. Help,,, anyone,, they are being horrible. The 90 days would have expired on 08/03/2020 but that is a moot point because there was never a Viking charge for $300 that I disputed in the first place. Two more new ships, Viking Tellus and Viking Venus, are slated to set sail in 2021. Meanwhile Viking continues to build a ship, advertise on TV and take thousand of dollars from customer as they entice them to travel in the future. Viking Emerald. During the booking I asked if the ship / boat has an elevator and they assured me that the boat does. But, if you’re the type to spend quality time soaking up the luxuriant therapies onboard, then Viking … NOT VIKING. Review a Cruise. Value: We were … I doubt Harvard had honor code that would have tolerated such shameful business practices. About Us; … Way to go Viking, you want us to travel halfway around the world and have a possibility to get denied boarding. Unsubscribe at any time. As a river cruise, the ship was much more intimate and my cabin had excellent views. My father has mobility issues and after booking with them I notice the section on my Guest Statement / Invoice that stated Physical Fitness – the small print. This company is not yet accredited. I had to re-book other cruises because of the virus with different cruise lines (Disney and Norwegian) and they moved the due date to be 3-6 months from the sail date. Viking’s notorious 2-for-1 deals offer a great value for river cruisers. Please see link below on how ******** *****'s Viking is handling good paying honest customers. I offered to send her documentation and she provided an email, which I used on 12/29/20 at 9:05 am. Viking River Cruises, which launched in 1997, has its U.S. headquarters in Los Angeles. It gave us a balance of $1800. Viking cruise ships in Russia feature an average of 200 and over, the ships in China - up to 246. "Modified" longships are smaller in size. The excursions were well planned and extensive. Ships have about 930 guests: Spend more time on land exploring cities and less time on the boat. https://www.consumeraffairs.com/travel/viking-river-cruises.html?page=2#sort=top_reviews&filter=none. It has more than 60 ships that cruise rivers all over the world and targets cruisers from the United States, Australia and the United Kingdom. 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