I paid with PayPal. I emailed customer service (Melissa). Owned by Mormons hence the name Privident. Great Provider. This order took place in last three weeks. Not only do they sell bullion, they also sell Bullion jewelry. ProvidentMetals has a consumer rating of 3.23 stars from 38 reviews indicating that most customers are generally satisfied with their purchases. 999 purity stamped bars i ordered are turning black in my electroplating solution, indicating the presence of iron- Fe II (aq). Provident Metals, a subsidiary of Provident Precious Metals, primarily deals with bullion coins, rounds, and bars, though they also offer many U.S. Mint products such as proof sets. Customer service (if you need it) is fast and their pricing is great. I would RUN in the opposite direction. Three dollars plus over spot when spot was at around twelve per oz. Provident Metals is a well-known coin store which competes against other coin stores like NGC, Royal Canadian Mint and The Royal Mint. Provident will not answer any of my calls or e-mails concerning this issue. Provident Precious Metals. I have ordered several dozen times from Provident. I received an email from Provident stating I owed $31 plus for money owed them. You might get a couple good orders from them, but they WILL screw you over in the long run. In the announcement from Provident Metals… I'll never order from them again. Complaint Review: Provident Metals - Dallas Texas. Write a review. Not often because Provident Metals has terrible management that don't know how to keep things in stock. Scumbags. Dishonest, unscrupulous practices. Beware of their shipping scams that they sent it to the wrong address, beware of their payment never received scam, beware of fraudulent coins scam., I wouldn't buy a 1 oz copper coin from them they would mess that up let alone silver, gold, Platinum, palladium. The company entered a contract with Dillon Gage Metals, a precious metal wholesale firm, to oversee management until 2022. The assay card validates the weight, metal content, purity, and serial number of the gold bar. RoyInNC - Provident Metals – June 2, 2020: When I called they treated me poorly, and refused to give me a refund, or even an exchange. Definitely worth passing on to the next generation. Odd that price of gold went up after order. All content is posted anonymously by employees working at Provident Metals. Reviewed by Daniel Bachner | June 20, 2016. Business Profile. She even had the nerve to offer me the Buyback price, which would have meant I would take a loss on the item. My $5 Indian Head gold coin was sent in for grading and slabbing. Great price with quick delivery. DONT DO IT FOLKS. They have way too many loopholes. They will take you for every cent they can. This was disappointing. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. So do not order from them because you likely won't get your order. I would recommend Provident Metals and am very pleased with their service, fast delivery of items and emails concerning the status of your order. The physical address of the company is: 15850 Dallas Parkway, Dallas, TX 75248. They are struggling to send people their orders but they are still taking orders. JM Bullion vs Provident Metals. Political Signs Must Go! If I have one day to pay, I certainly expect quicker delivery than four weeks or so. I recently ordered a kilo of silver and mailed my check next day. Not 2 sure about this company: questions need to be answered about consustently late orders and money in the currency float. A free inside look at company reviews and salaries posted anonymously by employees. No issues with provident! When the price of Spot Gold fluctuates, so does the products they sell, unlike other companies that claim they follow spot prices, Provident Metals stays true to their claim of offering spot plus a small product fee for their bullion jewelry. © 2021 Trustpilot, Inc. All rights reserved. That is BS. They said it was delivered but my mail box takes a key they say someone stole it and it’s my problem. They claim they buy back at xx over spot. Typical for Provident Metals. Prom season is here, and you deserve to look and feel amazing for your big party! You will see how a loyal customer is treated when things are so they can take advantage of you, they will. It was awarded an A- rating by the Better Business Bureau and has been able to maintain its solid standing since then.. Mailed check for $13,000 two weeks ago. providentmetals.com. Provident sells what they don't have in stock so be prepared to wait. Great Prices & Customer Service, Accurate Product Description Pages.. Questionable advertisements, business dealings, contacting the state attorney in Texas. Known as the People’s Bullion Dealer, Provident was founded at the request of customers looking to buy precious metals from a partner they could trust. What do you say to the reviews that complain of damaged goods or delays in shipping? NTR bars that were listed as "New". I will no long give them any service best of luck to everyone else. Never buy from these people. Do you agree with Provident Metals's TrustScore? i received a roll of kookaburras and everyone has pry marks on the capsule from where it had been opened. on even when trying to buy multiple kilogram bars. Great company to deal with, highly recommended! Provident was affiliated with mulligan mint so not clear where their products originate from. +++ good assortment, good prices, good packing, no tax-- slow speed of delivery, photos sometimes not real- cleaned & photoshoped. The CoinTalk Forum search feature is VERY easy to use, and will turn up scads of thread reviews on this merchant that go back months and years. If anyone else has this happen please write a review. Voice your opinion today and hear what 3668 customers have already said. Ive heard this from so many people at coin shows. Some people won't get their order after they file for bankruptcy just like when the other companies did not pay. #1 Top Choice for Bullion, online or anywhere else! I highly recommend Provident Metals. Glassdoor gives you an inside look at what it's like to work at Provident Metals, including salaries, reviews, office photos, and more. After 5 years of my business and always delivering they refused to help me at all. Capsules came scratched, wouldn't replace, deleted my review. ProvidentMetals ranks 8th among Coins sites. $1.50 under spot. Looking at other shops, Provident has excellent prices compared to many others I looked at. Plus, the transaction went smoothly. . Provident Metals reviews and Providentmetals.com customer ratings for January 2021. I have since placed all my orders through Apmex and SD Bullion. She wants me send back the coin at my cost for refund. My brother works for them and he said they are getting ready to file for bankruptcy like so many precious metals companies have done. They overgrade their items and overprice what they sell. Provident metals is slow. Previous comments, read more here. They definitely don't seem to understand that we can just go straight to a competitor. Specialties: At Provident Metals, we deliver consistent customer satisfaction, industry leading value and state of the art security to precious metal investors. Political Signs Must Go! When I receive it not so random. Gain trust and grow your business with customer reviews. The management is about as dishonest as they come. As if they weren't already making enough. Don't waste your time. A total waste of time and money on my part. Provident Metals maintains an A- rating from the Better Business Bureau, and an average three out of five star user review … Call us at 800-313-3315. I agree with a previous reviewer. After 5 days I emailed customer service but did not receive a reply. This is BS I sent them endless customers. To start off, let’s review the amount of silver rounds Provident Metals offer. Don’t trust themAnd when silver dropped to $13 they charged $8 over spot. I photographed the coins and emailed it to Provident; I was subsequently instructed to repackage the affected coins (at my expense) and send them back for replacement. 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